Shipping Delivery Policy – Adam & Claire London

We aim to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1–3 business days. Once your order has been shipped, you will receive a tracking code via email.

2. Delivery Time

After processing, the average shipping time is 1–7 business days, depending on your location.

Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method & Origin

To reduce waste and minimize CO₂ emissions, we ship directly from our supplier in China. Depending on the destination country, customs fees may apply.

Our shipping partners may include PostNL, DHL, UPS, or other international carriers.

4. Shipping Costs

Shipping costs are displayed during checkout and depend on the weight, destination, and selected shipping method.

5. Tracking Responsibility

Customers are responsible for monitoring their tracking information through our website and the tracking link provided via email.

Customers are also responsible for checking whether the package will be delivered to their home address or to a pickup point, and for collecting it if necessary.

If delivery takes longer than expected or if there is an issue with the shipment, please contact us first via info@adamclairelondon.com before opening a chargeback or refund request.

6. Shipping Responsibility

If the tracking information shows that the package has been delivered, responsibility lies with the customer.

Please carefully check your shipping address before placing an order. Any address errors must be reported within 24 hours after placing the order via info@adamclairelondon.com.

7. Contact

Adam & Claire London
info@adamclairelondon.com