Privacy Policy – Adam & Claire London

This Privacy Policy applies to all services provided by Adam & Claire London, reachable via info@adamclairelondon.com

We respect the privacy of our customers and handle personal data confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activity on our website (through cookies)

2. Purposes of Processing

We use your data for the following purposes:

  • Processing, shipping, and invoicing your orders

  • Providing customer service and support

  • Sending order updates and tracking information

  • Improving our website, services, and product selection

  • Preventing fraud and misuse

  • Sending marketing communications, only when you have given permission

3. Legal Bases for Processing

We process personal data based on:

  • The performance of a contract (your order)

  • Your consent (for example, for marketing communications)

  • Legal obligations (such as tax administration requirements)

  • Our legitimate interests (such as fraud prevention and improving our services)

4. Sharing Data with Third Parties

Your data will only be shared with third parties when necessary for our services, including:

  • Payment providers such as Shopify Payments, Klarna, PayPal, or Stripe

  • Shipping and delivery partners such as PostNL, DHL, or UPS

  • Suppliers involved in processing and shipping your order

  • Analytics and marketing service providers (in accordance with your cookie preferences)

We never sell your personal data to third parties. Since some orders may be shipped directly from international suppliers, personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place.

5. Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law (such as the 7-year tax retention obligation).

6. Cookies

Our website uses cookies to improve website functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time through the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payments are processed through a secure SSL connection.

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Restrict the processing of your data

  • Object to the processing of your data

  • Withdraw your consent

  • Request data portability

For requests regarding your personal data, please contact us at info@adamclairelondon.com.

You also have the right to file a complaint with your local data protection authority.

9. Contact

Adam & Claire London
info@adamclairelondon.com